EDI is not just a moral imperative but is also an economic and legal imperative. The big challenge is to make EDI part of the everyday.
Why should I be in the office? It’s not ‘because I told you to.’ That’s not the answer. – Tom Naratil, the president of UBS in the Americas Each technological...
Workplace professionals have worked with corporate real estate and facilities to build productivity and people-centric improvements in the office and work environment for decades. But resistance was usually high and...
From working at home, to meetings on the go, today's workspaces look very different from what most people would expect.
An Economist Impact report supported by Webex by Cisco May 24, 2022 The sudden and shifting global landscape of the past few years has accelerated decades-long transformations and catalyzed a...
A global survey indicates companies and workers alike are adapting well to remote work—but the still-shifting landscape is upending the traditional work agreements between them as well. Hybrid work is...
The discontent of today’s workforce presages a new era of work culture What are the most critical aspects of work culture from the perspective of workers? Perhaps we can start...
Hybrid is going to be different for every company, function, and individual: Get to know your people What happened when the world of ‘agile, flexible, and dynamic’ crashes into what...
Understanding the customer service agent experience and its impact on customers Creating great customer experiences starts with the agents who support your customers every day. Agents can’t create great customer...
Inside the new innovations to prevent video-meeting fatigue In 1999, scientists and researchers noticed a troubling trend in an exciting emerging technology: videoconferencing was causing fatigue in people using it for...
