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World of Experience

Experience matters. Discover how the evolution of support and response impacts the make-or-break moments of customer, employee, and attendee experiences for today and tomorrow.

inclusive

Hybrid work: a pivotal moment for diversity and inclusion

Ahead Thought Leadership

We are in the midst of an accelerated digital revolution. Hybrid work is here to stay. And it’s creating a pivotal moment for diversity and inclusion. This new era of...

Work 20XX

Expanding the definition of possible (hint: put humans first)

Jeff Frick

An interview with Meg Bear, Chief Product Officer of SAP SuccessFactors, on adopting a humanity-first attitude. Welcome to Work 20XX. A show focused on the future of work as we...

workstyle

Hybrid work: a cure-all for employee burnout or a path to it?

Ahead Thought Leadership

Exhaustion while working at home is an increasing concern, but new solutions are paving the way for a brighter future. In August 2020, a large outdoor retail company made a...

modern workspace

Orion on-screen: deep space video collaboration

Ahead Thought Leadership

Star Trek. The Expanse. Interstellar. The magic of television shows and movies makes communicating with space look easy. On the big (and little) screen, Astronauts can chat with their earth-bound...

hybrid work

The ins and outs of strategic hybrid event planning

Shelly Kramer

A Futurum Webcast Hybrid events involve elements of both in-person and virtual events to create better value and deeper engagement for event sponsors, speakers, and participants. Nowhere is this more...

hybrid work

Gretchen Rubin on healthy habits and the Four Tendencies

Gretchen Rubin

In just about any role we play—as manager, health-care professional, team member, teacher, coach, spouse, parent, or colleague, to name a few—it’s helpful to know our own and other people’s...

productivity

How to get IT, HR, and employees all on the same page about hybrid work

Carolina Milanesi

We know hybrid work means different things to different organizations. Often, it comes to mean different things to different stakeholders in the same organization. It is not so much about...

work culture

Dr. Daniel Goleman on the growing importance of emotional intelligence

Dr. Daniel Goleman

Webex’s own Kris Rangarajan interviews Dr. Daniel Goleman, Author, Psychologist, and Leader in Emotional Intelligence at WebexOne. They talk about the growing importance of Emotional Intelligence in the new workplace,...

modern workspace

The future office will not be an office you imagine

Ahead Thought Leadership

From holograms to workspaces in self-driving cars, the coming decade will create a profound shift in how we work—and where we do it. Here’s a glimpse of what’s on the...

work culture

Toward a working equilibrium: the pace layers of work

Stowe Boyd

How we pace our work permeates—and changes—work culture “Every form of civilization is a wise equilibrium between firm substructure and soaring liberty.” – Eugen Rosenstock The Covid-19 pandemic has led...

workstyle

Toward a working equilibrium: a time for silence

Stowe Boyd

So much about work depends on the pace of alternating between noise and silence. “Nothing has changed human nature more than the loss of silence.” – Max Picard In The...

Work 20XX

Secrets to improve your teams' function, regardless of where they work

Jeff Frick

An interview with Darren Murph of GitLab Inc. on adopting a remote-first attitude. Welcome to Work 20XX. A show focused on the future of work as we continue to navigate...

work culture

Remote work expands diversity—and growth

Ahead Thought Leadership

The freedom to hire anyone anywhere enables businesses to reach new peaks with workers who are more neurodiverse. In 2020, Ultranauts, a software and data-quality engineering startup founded by two...

hybrid work

Why hybrid events make sense for our hybrid world

Shelly Kramer

Hybrid events are becoming the preferred model for event planning and attendance. In this Futurum Tech Webcast, lead analyst Shelly Kramer sits down with Kara Gladish, Customer Experience Manager for...

work culture

Hybrid work is not where you work, but how you work

Carolina Milanesi

Lately, you can’t talk about work without talking about hybrid work. As the world attempts to get back to “regular” business, brands and industry watchers hypothesize what work will look...

hybrid work

Leveraging the Value proposition of hybrid events with the right technology

Shelly Kramer

The COVID-19 virus and its many variants are likely far from done with us. As such, event producers and companies are contending with how to format their corporate events. Do...

hybrid work

Hybrid events reach all audiences

Fred McClimans

As the world slowly re-opens, many are eager to shift back from virtual-only events and return to the in-person type of events we’ve loved from the past. They want to...

work culture

6 inspiring ways to bring remote employees together

Darshan Somashekar

From luxurious break rooms to fun team outings, employers have historically invested a lot in providing ways for their people to socialize. That is: until our working world moved from...

hybrid work

Addressing the biggest challenges of hosting hybrid events

Cisco

Addressing the Biggest Challenges of Hosting Hybrid Events Working at the office wasn’t the only casualty of the pandemic. Almost as soon as the Covid-19 virus began spreading in early...

modern workplace

5 traits of a successful hybrid work environment

Cisco

It’s hard to imagine, but prior to the pandemic, only 8% of meetings included a remote participant. Collaboration was almost always done in person. The pandemic forced companies to quickly...

modern workspace

Surprising skills managers need to adapt to a post-COVID future

Darshan Somashekar

We all know work looks different these days. Many companies are opting to stay remote-friendly for the long haul. And even those planning a return to the office are considering...

remote work

4 Employee Engagement Lessons Workplaces Can Learn from Edtech

Darshan Somashekar

If you’re like most managers and company leaders around the world right now, employee engagement is probably top of mind. For one, employees are burnt out and as many as...

remote work

Hybrid work: connected and flexible

Whitney Johnson

I haven’t been sick in over a year. That might be a red flag. Don’t get me wrong: I’m deeply grateful that I haven’t contracted COVID, deeply grateful for the...

hybrid work

Breaking the hybrid barrier: how to recruit and retain top talent

Whitney Johnson

Patrick Pichette, former CFO of Google, was already at the top of his game when the company recruited him. Pichette was a catch: a blue-chip CFO twice over. He’d served...

future of work

Education needs to prepare students for the future of work – here’s how

Darshan Somashekar

The downfalls of traditional education are well-documented: universities are expensive, out of touch, and inaccessible to many students, to the point where nearly half of millennials say college wasn’t worth...

productivity

ManpowerGroup on the future of work-life integration

Ahead Thought Leadership

The crisis accelerated work-life integration for many organizations.  In this episode, Becky Frankiewicz, President, ManpowerGroup Inc shares how its organization supports its employees in this new phase of work.

hybrid work

Future of work thought leader series - Webex and Box

Jeetu Patel

In this fireside chat, Jeetu Patel, SVP/GM Cisco Collaboration and Security and Aaron Levie, CEO and Co-Founder of Box, discuss what is the future of hybrid work and how you...

work culture

Personal disruption: the wind beneath your wings

Whitney Johnson

When it comes to my own team, I don’t want us to get too good at our jobs. If we can do our jobs in our sleep, then we have...

remote work

Tetra Pak on the future of remote work

Ahead Thought Leadership

Innovation is possible during a pandemic. Malcolm Fraser shares what Tetra Pak learned about collaboration from their distributed workforce and how they plan to move into the future.

remote work

To succeed in hybrid work, disrupt yourself

Whitney Johnson

IF I WERE to pick two words to describe the COVID pandemic, the first would be “tragedy,” and the second would be “disruption.” We used to know exactly what “I’m...

productivity

Broadcom reimagines the workplace for the future

Ahead Thought Leadership

Broadcom has already started to bring employees back into the office. In this episode of our Thought Leader series Stanley Toh, Head of Enterprise End User-Experiences and Services, shares how...

productivity

Rent-A-Center on the future of work

Cisco

In this episode of our Thought Leaders series, Mike Santimaw, VP Chief Information Officer, of Rent-A-Center shares how they implemented a hybrid work model, what they learned about remote work...

productivity

How AT&T improved productivity during the pandemic

Ahead Thought Leadership

In this episode of our Thought Leaders Series Doug Jones, VP of Voice and Collaboration Services, AT&T, shares how the collaboration environment they built for their distributed workforce improved productivity...

productivity

Five business shifts that beckon the next generation of the workforce

Aruna Ravichandran

Very rarely do we, as leaders, have a chance to go back to the drawing board and re-imagine our leadership philosophies and practices, or physical workplace dynamics, for that matter....

work culture

How USGA and Facebook engaged their audience and workforce during the pandemic

Ahead Thought Leadership

In this episode of our Thought Leaders Series Nazareth Vartanian, Director of Global Engineering & Operations at Facebook, and Navin Singh, Chief Customer Officer of the US Golf Association, share...

work culture

Facebook Workplace on the future of leadership

Ahead Thought Leadership

The way we work changed drastically in 2020, and even as we prepare to go back into the office, the workplace will never be the same. Leaders will have to...

work culture

Employee Experience and Engagement: Critical for Success

Josh Bersin

In the last year, the employee experience has completely changed. With most of the workforce at home, the way businesses engage their employees has had to evolve quickly. In this...

work culture

Dropbox on how artificial intelligence will shape the future of work

Ahead Thought Leadership

It’s been a year since most organizations pivoted to remote work. In our new series, “Future of Work Thought Leaders,” Jeetu Patel sits down with partners and customers to discuss...

work culture

ServiceNow focuses on the employee experience

Ahead Thought Leadership

When the pandemic hit, ServiceNow was able to take its workforce that consisted of over 12,000 employees completely remote practically overnight. In this episode, CJ Desai, Chief Product Officer at...

work culture

Box’s predictions for the Future of Work

Ahead Thought Leadership

We know that the future of work is hybrid, but let’s fast forward five, ten years down the line. How will technology help streamline collaboration, create a blend of synchronous/asynchronous...

upskilling

4 trends shaping the future of work in 2021

Alixandrea Hernandez

Remote work is here to stay.   83% of workers, remote or on-site, say that a remote work opportunity would make them feel happier at their job. However, more than 60%...

work culture

Future of events

Aruna Ravichandran

One of the main attributes of human beings is our desire to be together. Tribes, religions, communities, and partnerships all form out of our need to exist and share experiences...

upskilling

Reskilling the future: a new age of digital literacy

Soraya Darabi

Remote work is here to stay. By now, we know this. As businesses continue to react to the effects of the pandemic, offering digital solutions for team collaboration, face-to-face meetings,...

upskilling

Robots aren’t coming for our jobs, they’re here to change them

Mike Walsh

Robots have long been a source of anxiety for humans. When not terrorizing us as theme park hosts or returning from the future to alter our timelines, they have embodied...

work culture

New tech, new communities

Soraya Darabi

The emerging new tech is designed to bring us closer together and what that means to an industry that’s just starting to get social. Community-enabled technology: in short, it’s tech...

employee experience

Employee or customer? A new world of employee retention.

Soraya Darabi

The late, great Tony Hsieh, former CEO of Zappos, once said of his business: “Our number one priority is company culture. Our whole belief is that if you get the...

remote work

An inclusive future of work: our 'Beatles moment'

Aruna Ravichandran

What is a “Beatles moment?” Many legendary entertainers who got their start in the 1960s and ’70s will likely say that seeing the Beatles on the Ed Sullivan Show in...

workstyle

The art and science successful remote teams

Mike Walsh

When Zapier started out, they were only a side project working out of an incubator in California. As they began to grow, they realized the best people for their team,...

remote work

There is no such thing as remote work, just work

Mike Walsh

The 2020 pandemic thrust upon us the new reality of working from home. While for more traditional corporations, remote work came as a shock, for other startups and software companies,...

workstyle

Remote work has its perks, until you want a promotion

Tom Simonite

Companies like Facebook and Twitter expect many employees to work far from headquarters after the pandemic. That calls for a change in corporate cultures. Facebook CEO Mark Zuckerberg says half...

future of retail

The pandemic is bringing us closer to our robot takeout future

Ahead Thought Leadership

“We saw that business double overnight,” startup says of UK grocery deliveries. On the morning of March 30, I set out from my home in Washington, DC, to the campus...

workstyle

The new workplace: What does it feel like?

Aruna Ravichandran

Planning is already underway for the dramatically redesigned workplace that will be our new normal from now until the day the pandemic is brought to heel. We’re already getting a...

remote work

Bringing back the water cooler

Aruna Ravichandran

In the years leading up to the 2020 pandemic, many people begrudged their daily trip to the office. This wasn’t just due to the commute – it was also the...

modern workspace

Putting data to work in the workplace of the future

John Corbett

The concept of ‘a workplace’ has always been open to interpretation, however, never has its relevance been so challenged and its functionality so examined as it has in 2020. Where...

workstyle

Silicon Valley rethinks the (home) office

Arielle Pardes

Some tech companies are adjusting to the pandemic with new WFH perks and even letting employees ditch their commutes forever. FOR YEARS, TECH companies have lured talent with sweet in-office perks:...

remote work

The future of work looks like staying out of the office

Kate Cox

Dozens of studies find remote workers happy and productive. Why not let them be? It’s 2020: we finally live in the future! Or at least a future—one where broadband Internet connections and...

upskilling

Will AI take your job—or make it better?

Tom Simonite

Governments need to plan now for the day automation makes many workplace skills obsolete.  WALLY KANKOWSKI OWNS a pool repair business in Florida and likes 12 creams in his McDonald’s coffee...

workstyle

Leadership in a time of crisis and remote work

Mike Walsh

COVID-19 will not only change our way of life, it will hasten the arrival of a radical new future of work. While remote work has been a new and unexpected...

workstyle

How to design remote teams to succeed

Mike Walsh

Leaders have long enjoyed tinkering with team design. Steve Jobs was notorious for insisting that meetings should be small groups of smart people. He had no compunction about letting someone...

work culture

The future of work might actually be...good?

Paris Martineau

The robots are coming, but they will find it hard to replace human empathy and judgment, speakers say at the WIRED25 Festival.  The machines are coming for us—or at least...

upskilling

The future of work is about people, not machines

Mike Walsh

We are at the dawn of a new AI-powered age, but it is critical to understand that the next big leap in productivity won’t just come from automation – it...

employee engagement

Why now is the time to prepare for generation z?

Ahead Thought Leadership

Technological advancements, demographic shifts in the workforce and informed customers have played a major role in transforming the modern workplace for the future of work. And, where once it seemed...

remote work

How smaller cities are trying to plug America’s brain drain

Daniel Oberhaus

To offset the loss of educated workers to “superstar cities,” more places are offering perks like relocation stipends and the option to work remotely.  It was the spring of 2010...

workstyle

The “work from home” dream doesn’t work

Greg Lindsay

When siblings  Jonathan Smalley and Melanie Charlton began brainstorming a startup in her Annapolis basement in 2014, they were unwittingly following in the footsteps of Bill Hewlett and Dave Packard,...

workstyle

The impact of the gig economy on the future of work

Ahead Thought Leadership

Technology that was once disruptive has now become part of our everyday lives. It’s so pervasive that mundane tasks such as ordering a ride service or food are now done...

productivity

A $100M bet that online coaching can make a better manager

Adam Rogers

BetterUp wants to bring data to human resources and create more fulfilled employees.  The way Alexi Robichaux tells it, his online executive coaching company BetterUp didn’t start because he was...

work culture

Thumbtack tries bridging the benefits gap for gig workers

Emily Dreyfuss

As tech companies draw scrutiny over on-demand labor practices, one platform is piloting a program in which worker benefits are supported by customers.  As tech companies draw scrutiny over on-demand...

work culture

Freedom for the future of work

Ian Knowlson

250 years ago in the UK a revolution started which totally transformed the social-fabric of every nation on the planet. In 1750 only 15% of people lived in towns with...

work culture

Remote work doesn’t work, if you don’t rethink meetings

Mike Walsh

Now that we are in the midst of the world’s largest remote work experiment, it’s worth asking: how does being virtual change your approach to running a good meeting? As...


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