The above data points highlight critical considerations. Yet, we’ve just barely explored the tip of the iceberg. Dig deeper into how great agent support can supercharge customer experiences. For hybrid...
Understanding the customer service agent experience and its impact on customers Creating great customer experiences starts with the agents who support your customers every day. Agents can’t create great customer...
A Futurum Webcast: Hybrid events involve elements of both in-person and virtual events to create better value and deeper engagement for event sponsors, speakers, and participants. Nowhere is this more...
Hybrid events are becoming the preferred model for event planning and attendance. In this Futurum Tech Webcast, lead analyst Shelly Kramer sits down with Kara Gladish, Customer Experience Manager for...
