The above data points highlight critical considerations. Yet, we’ve just barely explored the tip of the iceberg. Dig deeper into how great agent support can supercharge customer experiences. For hybrid...
Understanding the customer service agent experience and its impact on customers Creating great customer experiences starts with the agents who support your customers every day. Agents can’t create great customer...
Webex’s own Kris Rangarajan interviews Dr. Daniel Goleman, Author, Psychologist, and Leader in Emotional Intelligence at WebexOne. They talk about the growing importance of Emotional Intelligence in the new workplace,...
How we pace our work permeates—and changes—work culture “Every form of civilization is a wise equilibrium between firm substructure and soaring liberty.” – Eugen Rosenstock The Covid-19 pandemic has led...
In this episode of our Thought Leaders Series Nazareth Vartanian, Director of Global Engineering & Operations at Facebook, and Navin Singh, Chief Customer Officer of the US Golf Association, share...
The way we work changed drastically in 2020, and even as we prepare to go back into the office, the workplace will never be the same. Leaders will have to...
It’s been a year since most organizations pivoted to remote work. In our new series, “Future of Work Thought Leaders,” Jeetu Patel sits down with partners and customers to discuss...
We know that the future of work is hybrid, but let’s fast forward five, ten years down the line. How will technology help streamline collaboration, create a blend of synchronous/asynchronous...
