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customer experience (8)

research

Great Customer Service Demands Great Agent Support

Ahead Thought Leadership

The above data points highlight critical considerations. Yet, we’ve just barely explored the tip of the iceberg. Dig deeper into how great agent support can supercharge customer experiences. For hybrid...

research

Supercharge customer experiences through great agent support

Ahead Thought Leadership

Understanding the customer service agent experience and its impact on customers Creating great customer experiences starts with the agents who support your customers every day. Agents can’t create great customer...

work culture

Can emotions make your organization more successful?

Dr. Daniel Goleman

Webex’s own Kris Rangarajan interviews Dr. Daniel Goleman, Author, Psychologist, and Leader in Emotional Intelligence at WebexOne. They talk about the growing importance of Emotional Intelligence in the new workplace,...

work culture

Employees change faster than organizations—pace yourself

Stowe Boyd

How we pace our work permeates—and changes—work culture “Every form of civilization is a wise equilibrium between firm substructure and soaring liberty.” – Eugen Rosenstock The Covid-19 pandemic has led...

work culture

How USGA and Facebook engaged their audience and workforce during the pandemic

Ahead Thought Leadership

In this episode of our Thought Leaders Series Nazareth Vartanian, Director of Global Engineering & Operations at Facebook, and Navin Singh, Chief Customer Officer of the US Golf Association, share...

work culture

Facebook Workplace on the future of leadership

Ahead Thought Leadership

The way we work changed drastically in 2020, and even as we prepare to go back into the office, the workplace will never be the same. Leaders will have to...

work culture

Dropbox on how artificial intelligence will shape the future of work

Ahead Thought Leadership

It’s been a year since most organizations pivoted to remote work. In our new series, “Future of Work Thought Leaders,” Jeetu Patel sits down with partners and customers to discuss...

work culture

Box’s predictions for the Future of Work

Ahead Thought Leadership

We know that the future of work is hybrid, but let’s fast forward five, ten years down the line. How will technology help streamline collaboration, create a blend of synchronous/asynchronous...


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