Understanding the customer service agent experience and its impact on customers Creating great customer experiences starts with the agents who support your customers every day. Agents can’t create great customer...
Small-business owners may flourish in a future filled with remote workers, but to grow they’ll need to lean on their greatest asset: versatility. In 2018, the city of Tulsa, Oklahoma,...
An Economist Impact report supported by Webex by Cisco May 24, 2022 The sudden and shifting global landscape of the past few years has accelerated decades-long transformations and catalyzed a...
From holograms to workspaces in self-driving cars, the coming decade will create a profound shift in how we work—and where we do it. Here’s a glimpse of what’s on the...
Creating places for people to create the best work of their careers Welcome to Work 20XX. A show focused on work as we continue to navigate these transformational times. I...
A global survey indicates companies and workers alike are adapting well to remote work—but the still-shifting landscape is upending the traditional work agreements between them as well. Hybrid work is...
An interview with Meg Bear, Chief Product Officer of SAP SuccessFactors, on adopting a humanity-first attitude. Welcome to Work 20XX. A show focused on the future of work as we...
“You can’t endorse a top-down authority structure and be serious about enhancing adaptability, innovation, or engagement.“ | Gary Hamel, Bureaucracy Must Die Today’s CEOs are reacting to current economic, political, and...
Do you know the biggest challenge your team faces outside work right now? Be sure to ask and listen. And watch PayPal’s Dave Montez on the power of the one-on-one....
So much about work depends on the pace of alternating between noise and silence. “Nothing has changed human nature more than the loss of silence.” – Max Picard In The...
