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Transformative Ideas, Insights, and Intelligence to Connect People and Ignite Human Potential.

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World of Work

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research

Supercharge customer experiences through great agent support

Understanding the customer service agent experience and its impact on customers Creating great customer experiences starts with the agents who support your customers every day. Agents can’t create great customer experiences (CX) without organizational support, the right technology, workload balance, management feedback, and time to reflect on their performance. Likewise, they shouldn’t have to battle...

Understanding the customer service agent experience and its impact on customers Creating great customer experiences starts with the agents who support your customers every day. Agents can’t create great customer...

work culture

Remote work could revolutionize small businesses—if they can keep up

Small-business owners may flourish in a future filled with remote workers, but to grow they’ll need to lean on their greatest asset: versatility. In 2018, the city of Tulsa, Oklahoma,...

hybrid work

The interconnected future: megatrends for work, collaboration, and communication in 2040

An Economist Impact report supported by Webex by Cisco May 24, 2022 The sudden and shifting global landscape of the past few years has accelerated decades-long transformations and catalyzed a...

modern workspace

When your colleague is in the same room…but isn’t

From holograms to workspaces in self-driving cars, the coming decade will create a profound shift in how we work—and where we do it. Here’s a glimpse of what’s on the...

modern workspace

Untethered and human-centric, moving beyond utilization to productivity

Creating places for people to create the best work of their careers Welcome to Work 20XX. A show focused on work as we continue to navigate these transformational times. I...

research

Hybrid work pulse check: insights into what employees are feeling

A global survey indicates companies and workers alike are adapting well to remote work—but the still-shifting landscape is upending the traditional work agreements between them as well. Hybrid work is...

Work 20XX

Navigating uncertain waters: you’ll find your way if people are at the helm

An interview with Meg Bear, Chief Product Officer of SAP SuccessFactors, on adopting a humanity-first attitude. Welcome to Work 20XX. A show focused on the future of work as we...

workstyle

The ecology of work: growing resilient, growing wilder

“You can’t endorse a top-down authority structure and be serious about enhancing adaptability, innovation, or engagement.“ | Gary Hamel, Bureaucracy Must Die Today’s CEOs are reacting to current economic, political, and...

work culture

The power of the compassionate engagement

Do you know the biggest challenge your team faces outside work right now? Be sure to ask and listen. And watch PayPal’s Dave Montez on the power of the one-on-one....

workstyle

The case for giving people time to do deep work

So much about work depends on the pace of alternating between noise and silence. “Nothing has changed human nature more than the loss of silence.” – Max Picard In The...

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