It’s been a year since most organizations pivoted to remote work. In our new series, “Future of Work Thought Leaders,” Jeetu Patel sits down with partners and customers to discuss how they’ve navigated this new normal and what they’re planning for the future.
In this episode, Drew Houston, CEO of Dropbox, shares learnings from 2020, the state of distributed work, and how Artificial Intelligence will help shape work in the near future.
Why should I be in the office? It’s not ‘because I told you to.’ That’s not the answer. – Tom Naratil, the president of UBS in the Americas Each technological...
Understanding the customer service agent experience and its impact on customers Creating great customer experiences starts with the agents who support your customers every day. Agents can’t create great customer...
The future of work is already here. And it’s changed the modern workplace. Not that long ago, Artificial Intelligence (AI) felt like a concept that was “off in the distance.”...
“You can’t endorse a top-down authority structure and be serious about enhancing adaptability, innovation, or engagement.“ | Gary Hamel, Bureaucracy Must Die Today’s CEOs are reacting to current economic, political, and...
