The way we work changed drastically in 2020, and even as we prepare to go back into the office, the workplace will never be the same. Leaders will have to help guide their employees into the next phase of the new normal.
In this episode of our Thought Leaders series Karandeep Anand, VP, Head of Workplace, Facebook, shares why leaders need to create a sense of community for their distributed workforce.
Why should I be in the office? It’s not ‘because I told you to.’ That’s not the answer. – Tom Naratil, the president of UBS in the Americas Each technological...
Understanding the customer service agent experience and its impact on customers Creating great customer experiences starts with the agents who support your customers every day. Agents can’t create great customer...
The future of work is already here. And it’s changed the modern workplace. Not that long ago, Artificial Intelligence (AI) felt like a concept that was “off in the distance.”...
“You can’t endorse a top-down authority structure and be serious about enhancing adaptability, innovation, or engagement.“ | Gary Hamel, Bureaucracy Must Die Today’s CEOs are reacting to current economic, political, and...
