In this episode of our Thought Leaders Series Nazareth Vartanian, Director of Global Engineering & Operations at Facebook, and Navin Singh, Chief Customer Officer of the US Golf Association, share how they have kept employees, fans, and even stakeholders engaged and connected during this challenging time.
Why should I be in the office? It’s not ‘because I told you to.’ That’s not the answer. – Tom Naratil, the president of UBS in the Americas Each technological...
Understanding the customer service agent experience and its impact on customers Creating great customer experiences starts with the agents who support your customers every day. Agents can’t create great customer...
The future of work is already here. And it’s changed the modern workplace. Not that long ago, Artificial Intelligence (AI) felt like a concept that was “off in the distance.”...
“You can’t endorse a top-down authority structure and be serious about enhancing adaptability, innovation, or engagement.“ | Gary Hamel, Bureaucracy Must Die Today’s CEOs are reacting to current economic, political, and...
