The above data points highlight critical considerations. Yet, we’ve just barely explored the tip of the iceberg. Dig deeper into how great agent support can supercharge customer experiences. For hybrid...
The discontent of today’s workforce presages a new era of work culture What are the most critical aspects of work culture from the perspective of workers? Perhaps we can start...
Understanding the customer service agent experience and its impact on customers Creating great customer experiences starts with the agents who support your customers every day. Agents can’t create great customer...
Inside the new innovations to prevent video-meeting fatigue In 1999, scientists and researchers noticed a troubling trend in an exciting emerging technology: videoconferencing was causing fatigue in people using it for...
William Lee of Calverton, United Kingdom created a machine to knit stockings in 1589, but was discouraged by Queen Elizabeth I of England who had concerns about its impact upon...
Missteps by corporations and institutions balancing the bottom line with employee well-being have led to a global pandemic of burnout, one that reaches into all aspects of life, at work...
The future of work is already here. And it’s changed the modern workplace. Not that long ago, Artificial Intelligence (AI) felt like a concept that was “off in the distance.”...
We know hybrid work means different things to different organizations. Often, it comes to mean different things to different stakeholders in the same organization. It is not so much about...
The crisis accelerated work-life integration for many organizations. In this episode, Becky Frankiewicz, President, ManpowerGroup Inc shares how its organization supports its employees in this new phase of work.
Broadcom has already started to bring employees back into the office. In this episode of our Thought Leader series Stanley Toh, Head of Enterprise End User-Experiences and Services, shares how...
In this episode of our Thought Leaders Series Doug Jones, VP of Voice and Collaboration Services, AT&T, shares how the collaboration environment they built for their distributed workforce improved productivity...
Very rarely do we, as leaders, have a chance to go back to the drawing board and re-imagine our leadership philosophies and practices, or physical workplace dynamics, for that matter....
Remote work is here to stay. By now, we know this. As businesses continue to react to the effects of the pandemic, offering digital solutions for team collaboration, face-to-face meetings,...
We are at the dawn of a new AI-powered age, but it is critical to understand that the next big leap in productivity won’t just come from automation – it...
BetterUp wants to bring data to human resources and create more fulfilled employees. The way Alexi Robichaux tells it, his online executive coaching company BetterUp didn’t start because he was...
Now that we are in the midst of the world’s largest remote work experiment, it’s worth asking: how does being virtual change your approach to running a good meeting? As...
