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workstyle

Venice Is Your Next Office

Ahead Thought Leadership

How Webex by Cisco participated in an innovative experiment in the historic Italian city to better understand how a hybrid-work future will revolutionize our lives, organizations, and communities. In March...

modern workspace

Crossing the workplace rubicon, practice purposeful presence

Jeff Frick

Workplace professionals have worked with corporate real estate and facilities to build productivity and people-centric improvements in the office and work environment for decades. But resistance was usually high and...

workweek

The New Workweek

Stowe Boyd

Why should I be in the office? It’s not ‘because I told you to.’ That’s not the answer. – Tom Naratil, the president of UBS in the Americas Each technological...

work culture

How a multigenerational workforce can supercharge innovation

Ahead Thought Leadership

Rather than see an age-diverse workplace as a challenge to be overcome, managers can boost a company’s success by making the most of employee experience. In 2016, the CEO of...

research

Great Customer Service Demands Great Agent Support

Ahead Thought Leadership

The above data points highlight critical considerations. Yet, we’ve just barely explored the tip of the iceberg. Dig deeper into how great agent support can supercharge customer experiences. For hybrid...

workplace

The building as a social network

Jeff Frick

Hybrid is going to be different for every company, function, and individual: Get to know your people What happened when the world of ‘agile, flexible, and dynamic’ crashes into what...

remote work

The future of fashion is remote work, sustainable luxury, and e-commerce     

Ahead Thought Leadership

Designer Bailey Hunter’s adept maneuvers are charting a roadmap to the future of fashion. Given the international underpinnings of her business, it might be expected that Bailey Hunter’s clothing brand, Tigra Tigra, would be among...

World of Work

The interconnected future: 4 scenarios for work, collaboration and communication in 2040

Ahead Thought Leadership

An Economist Impact report supported by Webex by Cisco August 16, 2022 Massive changes to the basic infrastructure and cadence of daily life are well underway. Across areas like global...

World of Work

The rise of the digital nomad and what it means for the future of work

Ahead Thought Leadership

How hotels and home rental sites are catering to a whole new generation of remote workers.  When the world shut down, Daniel Thompson was in Belize on a scouting trip. ...

workstyle

Creating human connections, not digital interactions

Ahead Thought Leadership

How to stay productive and connect with coworkers—even from the solitude of space. Antarctica can be a lonely, desolate place. So when Alia Khan, a scientist from Bellingham, Washington, was dispatched...

work culture

Fighting proximity bias: ensuring remote and hybrid workers remain equal and inspired

Ahead Thought Leadership

How companies are making far-flung employees feel like teammates.  Last December, emboldened by the rise of remote work, a marketing firm in the Midwest began hiring staff outside its time...

work culture

From Linear To Emergent Culture

Stowe Boyd

The discontent of today’s workforce presages a new era of work culture What are the most critical aspects of work culture from the perspective of workers? Perhaps we can start...

upskilling

Field-tested tactics for getting ahead in a virtual office

Ahead Thought Leadership

You can now work at your job for years without ever meeting your boss in person. What will that mean for career advancement in a remote-work future?  In 2020, almost...

hybrid work

How businesses can enhance employee well-being—even from afar

Ahead Thought Leadership

To create a productive workforce with low turnover and encourage a more collaborative environment, companies are permitting a new type of work-life balance. Dena Soukieh is a UX designer in...

research

Supercharge customer experiences through great agent support

Ahead Thought Leadership

Understanding the customer service agent experience and its impact on customers Creating great customer experiences starts with the agents who support your customers every day. Agents can’t create great customer...

work culture

Remote work could revolutionize small businesses—if they can keep up

Ahead Thought Leadership

Small-business owners may flourish in a future filled with remote workers, but to grow they’ll need to lean on their greatest asset: versatility. In 2018, the city of Tulsa, Oklahoma,...

modern workspace

The future is hybrid

Ahead Thought Leadership

The above data points highlight critical considerations. Yet, we’ve just barely explored the tip of the iceberg. Dig deeper with our Hybrid Work Pulse Check for insights into what employees...

video meetings

Combating video-meeting fatigue to happily work from anywhere

Ahead Thought Leadership

The above data points highlight critical considerations. Yet, we’ve just barely explored the tip of the iceberg. Dig deeper into how technology is creating a better meeting experience for all....

work culture

Meetings can be efficient, effective, and fun…no…really! 

Jeff Frick

Q “Can you train us to have better meetings?”A “We can, and it probably won’t work.” Bad meetings are the bane of the modern working world. The back-to-back, uninterrupted energy...

hybrid work

The interconnected future: megatrends for work, collaboration, and communication in 2040

Ahead Thought Leadership

An Economist Impact report supported by Webex by Cisco May 24, 2022 The sudden and shifting global landscape of the past few years has accelerated decades-long transformations and catalyzed a...

work culture

4 initiatives leadership can take to improve hybrid work

Ahead Thought Leadership

Introduction The move to hybrid work has sparked controversy among prominent business leaders. Some view remote and hybrid work as a mere chapter in history—a means to an end during...

security

Can you keep virtual collaboration both easy and secure?

Ahead Thought Leadership

How CIOs are selecting the right videoconferencing platform for companies. In the new world of hybrid work, employers need to be more agile than ever. And selecting the right videoconferencing...

productivity

How technology is creating a better meeting experience

Ahead Thought Leadership

Inside the new innovations to prevent video-meeting fatigue In 1999, scientists and researchers noticed a troubling trend in an exciting emerging technology: videoconferencing was causing fatigue in people using it for...

hybrid work

Technology through different eyes—gaps in beholding the future

Carolina Milanesi

Tech on the job: opportunity and risk Do most people think about the specific technology they use at work? They think of the tasks they complete via the use of...

work culture

6 ways to prioritize self-care in the workplace

Ahead Thought Leadership

At the beginning of the pandemic, few realized how dramatically it would affect the way we work. At first, it seemed that working from home might just be temporary—and that...

remote work

Employers who know these top 5 for developers attract and retain the best talent

Stephen Greet

Everywhere employers look, they’re reminded we’re in the midst of the Great Resignation. This is felt particularly acutely by employers looking to hire developers. Before the Great Resignation, demand for...

work culture

The power of the compassionate engagement

Jeff Frick

Do you know the biggest challenge your team faces outside work right now? Be sure to ask and listen. And watch PayPal’s Dave Montez on the power of the one-on-one....

work culture

The great generational undivide

Carolina Milanesi

There are roughly five generations in today’s workforce. Each has its own set of beliefs, workflows, and values that ultimately shape an organization and its culture. Some of these go...

productivity

Envisioning the future of work

Dr. Stephen Harwood

William Lee of Calverton, United Kingdom created a machine to knit stockings in 1589, but was discouraged by Queen Elizabeth I of England who had concerns about its impact upon...

work culture

Burnout or betrayal?

Stowe Boyd

Missteps by corporations and institutions balancing the bottom line with employee well-being have led to a global pandemic of burnout, one that reaches into all aspects of life, at work...

work culture

The culture factor: how hybrid work is advancing around the world

Ahead Thought Leadership

Workplace upheaval is changing societies everywhere. But to fully embrace remote and hybrid work, one thing is clear: while digital infrastructure is critical, it’s not all that’s needed. In 2009,...

productivity

How leaders use AI to predict the future of work

Kirsten Barkved

The future of work is already here. And it’s changed the modern workplace. Not that long ago, Artificial Intelligence (AI) felt like a concept that was “off in the distance.”...

research

Hybrid work pulse check: insights into what employees are feeling

Ahead Thought Leadership

A global survey indicates companies and workers alike are adapting well to remote work—but the still-shifting landscape is upending the traditional work agreements between them as well. Hybrid work is...

modern workspace

Untethered and human-centric, moving beyond utilization to productivity

Jeff Frick

Creating places for people to create the best work of their careers Welcome to Work 20XX. A show focused on work as we continue to navigate these transformational times. I...

workstyle

The ecology of work: growing resilient, growing wilder

Stowe Boyd

“You can’t endorse a top-down authority structure and be serious about enhancing adaptability, innovation, or engagement.“ | Gary Hamel, Bureaucracy Must Die Today’s CEOs are reacting to current economic, political, and...

World of Work

4 best practices for working with remote contractors

Darshan Somashekar

Much is written about how to be a great manager to full-time remote teams. What gets talked about less—but is arguably just as important—is how to be a great manager to...

work culture

The Great Resignation—why are they leaving?

Carolina Milanesi

We have heard about the Great Resignation and the big reshuffle the pandemic has fueled. After perhaps being pushed harder and farther than ever before for the past two years,...

inclusive

Hybrid work: a pivotal moment for diversity and inclusion

Ahead Thought Leadership

We are in the midst of an accelerated digital revolution. Hybrid work is here to stay. And it’s creating a pivotal moment for diversity and inclusion. This new era of...

Work 20XX

Navigating uncertain waters: you’ll find your way if people are at the helm

Jeff Frick

An interview with Meg Bear, Chief Product Officer of SAP SuccessFactors, on adopting a humanity-first attitude. Welcome to Work 20XX. A show focused on the future of work as we...

workstyle

Hybrid work: a cure-all for employee burnout or a path to it?

Ahead Thought Leadership

Exhaustion while working at home is an increasing concern, but new solutions are paving the way for a brighter future. In August 2020, a large outdoor retail company made a...

modern workspace

Ahead Thought Leadership

NASA is sending humans back into deep space as part of the Artemis program. The mission? Establish a first long-term presence on the Moon’s South Pole and prepare for future...

hybrid work

There’s a lot of event planning going on…are you doing it right?

Shelly Kramer

A Futurum Webcast: Hybrid events involve elements of both in-person and virtual events to create better value and deeper engagement for event sponsors, speakers, and participants. Nowhere is this more...

hybrid work

How happy is your organization? Hint: it’s more than smiles.

Gretchen Rubin

In just about any role we play—as manager, health-care professional, team member, teacher, coach, spouse, parent, or colleague, to name a few—it’s helpful to know our own and other people’s...

productivity

5 ways to get IT, HR, and employees on the same hybrid work page

Carolina Milanesi

We know hybrid work means different things to different organizations. Often, it comes to mean different things to different stakeholders in the same organization. It is not so much about...

work culture

Can emotions make your organization more successful?

Dr. Daniel Goleman

Webex’s own Kris Rangarajan interviews Dr. Daniel Goleman, Author, Psychologist, and Leader in Emotional Intelligence at WebexOne. They talk about the growing importance of Emotional Intelligence in the new workplace,...

modern workspace

When your colleague is in the same room…but isn’t

Ahead Thought Leadership

From holograms to workspaces in self-driving cars, the coming decade will create a profound shift in how we work—and where we do it. Here’s a glimpse of what’s on the...

work culture

Employees change faster than organizations—pace yourself

Stowe Boyd

How we pace our work permeates—and changes—work culture “Every form of civilization is a wise equilibrium between firm substructure and soaring liberty.” – Eugen Rosenstock The Covid-19 pandemic has led...

workstyle

The case for giving people time to do deep work

Stowe Boyd

So much about work depends on the pace of alternating between noise and silence. “Nothing has changed human nature more than the loss of silence.” – Max Picard In The...

Work 20XX

The 11 things successful remote companies are doing

Jeff Frick

An interview with Darren Murph of GitLab Inc. on adopting a remote-first attitude. Welcome to Work 20XX. A show focused on the future of work as we continue to navigate...

work culture

Expanding the definition of diversity and how it benefits your organization

Ahead Thought Leadership

The freedom to hire anyone anywhere enables businesses to reach new peaks with workers who are more neurodiverse. In 2020, Ultranauts, a software and data-quality engineering startup founded by two...

hybrid work

The unexpected reason to hold hybrid events

Shelly Kramer

Hybrid events are becoming the preferred model for event planning and attendance. In this Futurum Tech Webcast, lead analyst Shelly Kramer sits down with Kara Gladish, Customer Experience Manager for...

work culture

Solving the riddle of your people working from home

Carolina Milanesi

Lately, you can’t talk about work without talking about hybrid work. As the world attempts to get back to “regular” business, brands and industry watchers hypothesize what work will look...

modern workspace

How the distributed workforce is facilitating hybrid workforce culture

Umesh Uttamchandani

Meet the workforce of tomorrow There’s been a drastic change in the way we work post pandemic. We’ve started connecting for quick, more intimate calls instead of “let’s get a...

hybrid work

Leveraging the Value proposition of hybrid events with the right technology

Shelly Kramer

The COVID-19 virus and its many variants are likely far from done with us. As such, event producers and companies are contending with how to format their corporate events. Do...

hybrid work

Hybrid events reach all audiences

Fred McClimans

As the world slowly re-opens, many are eager to shift back from virtual-only events and return to the in-person type of events we’ve loved from the past. They want to...

work culture

6 inspiring ways to bring remote employees together

Darshan Somashekar

From luxurious break rooms to fun team outings, employers have historically invested a lot in providing ways for their people to socialize. That is: until our working world moved from...

hybrid work

Addressing the biggest challenges of hosting hybrid events

Cisco

Addressing the Biggest Challenges of Hosting Hybrid Events Working at the office wasn’t the only casualty of the pandemic. Almost as soon as the Covid-19 virus began spreading in early...

modern workplace

5 traits of a successful hybrid work environment

Cisco

It’s hard to imagine, but prior to the pandemic, only 8% of meetings included a remote participant. Collaboration was almost always done in person. The pandemic forced companies to quickly...

modern workspace

Surprising skills managers need to adapt to a post-COVID future

Darshan Somashekar

We all know work looks different these days. Many companies are opting to stay remote-friendly for the long haul. And even those planning a return to the office are considering...

remote work

4 Employee Engagement Lessons Workplaces Can Learn from Edtech

Darshan Somashekar

If you’re like most managers and company leaders around the world right now, employee engagement is probably top of mind. For one, employees are burnt out and as many as...

remote work

Hybrid work: connected and flexible

Whitney Johnson

I haven’t been sick in over a year. That might be a red flag. Don’t get me wrong: I’m deeply grateful that I haven’t contracted COVID, deeply grateful for the...

hybrid work

Breaking the hybrid barrier: how to recruit and retain top talent

Whitney Johnson

Patrick Pichette, former CFO of Google, was already at the top of his game when the company recruited him. Pichette was a catch: a blue-chip CFO twice over. He’d served...

future of work

Education needs to prepare students for the future of work – here’s how

Darshan Somashekar

The downfalls of traditional education are well-documented: universities are expensive, out of touch, and inaccessible to many students, to the point where nearly half of millennials say college wasn’t worth...

productivity

ManpowerGroup on the future of work-life integration

Ahead Thought Leadership

The crisis accelerated work-life integration for many organizations.  In this episode, Becky Frankiewicz, President, ManpowerGroup Inc shares how its organization supports its employees in this new phase of work.

hybrid work

Future of work thought leader series - Webex and Box

Jeetu Patel

In this fireside chat, Jeetu Patel, SVP/GM Cisco Collaboration and Security and Aaron Levie, CEO and Co-Founder of Box, discuss what is the future of hybrid work and how you...

work culture

Personal disruption: the wind beneath your wings

Whitney Johnson

When it comes to my own team, I don’t want us to get too good at our jobs. If we can do our jobs in our sleep, then we have...

remote work

To succeed in hybrid work, disrupt yourself

Whitney Johnson

IF I WERE to pick two words to describe the COVID pandemic, the first would be “tragedy,” and the second would be “disruption.” We used to know exactly what “I’m...

productivity

Broadcom reimagines the workplace for the future

Ahead Thought Leadership

Broadcom has already started to bring employees back into the office. In this episode of our Thought Leader series Stanley Toh, Head of Enterprise End User-Experiences and Services, shares how...

productivity

How AT&T improved productivity during the pandemic

Ahead Thought Leadership

In this episode of our Thought Leaders Series Doug Jones, VP of Voice and Collaboration Services, AT&T, shares how the collaboration environment they built for their distributed workforce improved productivity...

productivity

Five business shifts that beckon the next generation of the workforce

Aruna Ravichandran

Very rarely do we, as leaders, have a chance to go back to the drawing board and re-imagine our leadership philosophies and practices, or physical workplace dynamics, for that matter....

work culture

How USGA and Facebook engaged their audience and workforce during the pandemic

Ahead Thought Leadership

In this episode of our Thought Leaders Series Nazareth Vartanian, Director of Global Engineering & Operations at Facebook, and Navin Singh, Chief Customer Officer of the US Golf Association, share...

work culture

Facebook Workplace on the future of leadership

Ahead Thought Leadership

The way we work changed drastically in 2020, and even as we prepare to go back into the office, the workplace will never be the same. Leaders will have to...

work culture

Employee Experience and Engagement: Critical for Success

Josh Bersin

In the last year, the employee experience has completely changed. With most of the workforce at home, the way businesses engage their employees has had to evolve quickly. In this...

work culture

Dropbox on how artificial intelligence will shape the future of work

Ahead Thought Leadership

It’s been a year since most organizations pivoted to remote work. In our new series, “Future of Work Thought Leaders,” Jeetu Patel sits down with partners and customers to discuss...

work culture

ServiceNow focuses on the employee experience

Ahead Thought Leadership

When the pandemic hit, ServiceNow was able to take its workforce that consisted of over 12,000 employees completely remote practically overnight. In this episode, CJ Desai, Chief Product Officer at...

work culture

Box’s predictions for the Future of Work

Ahead Thought Leadership

We know that the future of work is hybrid, but let’s fast forward five, ten years down the line. How will technology help streamline collaboration, create a blend of synchronous/asynchronous...

upskilling

4 trends shaping the future of work in 2021

Alixandrea Hernandez

Remote work is here to stay.   83% of workers, remote or on-site, say that a remote work opportunity would make them feel happier at their job. However, more than 60%...

work culture

Future of events

Aruna Ravichandran

One of the main attributes of human beings is our desire to be together. Tribes, religions, communities, and partnerships all form out of our need to exist and share experiences...

upskilling

Reskilling the future: a new age of digital literacy

Soraya Darabi

Remote work is here to stay. By now, we know this. As businesses continue to react to the effects of the pandemic, offering digital solutions for team collaboration, face-to-face meetings,...

upskilling

Robots aren’t coming for our jobs, they’re here to change them

Mike Walsh

Robots have long been a source of anxiety for humans. When not terrorizing us as theme park hosts or returning from the future to alter our timelines, they have embodied...

work culture

New tech, new communities

Soraya Darabi

The emerging new tech is designed to bring us closer together and what that means to an industry that’s just starting to get social. Community-enabled technology: in short, it’s tech...

employee experience

Employee or customer? A new world of employee retention.

Soraya Darabi

The late, great Tony Hsieh, former CEO of Zappos, once said of his business: “Our number one priority is company culture. Our whole belief is that if you get the...

remote work

An inclusive future of work: our 'Beatles moment'

Aruna Ravichandran

What is a “Beatles moment?” Many legendary entertainers who got their start in the 1960s and ’70s will likely say that seeing the Beatles on the Ed Sullivan Show in...

workstyle

The art and science successful remote teams

Mike Walsh

When Zapier started out, they were only a side project working out of an incubator in California. As they began to grow, they realized the best people for their team,...

remote work

There is no such thing as remote work, just work

Mike Walsh

The 2020 pandemic thrust upon us the new reality of working from home. While for more traditional corporations, remote work came as a shock, for other startups and software companies,...

workstyle

Remote work has its perks, until you want a promotion

Tom Simonite

Companies like Facebook and Twitter expect many employees to work far from headquarters after the pandemic. That calls for a change in corporate cultures. Facebook CEO Mark Zuckerberg says half...

future of retail

The pandemic is bringing us closer to our robot takeout future

Ahead Thought Leadership

“We saw that business double overnight,” startup says of UK grocery deliveries. On the morning of March 30, I set out from my home in Washington, DC, to the campus...

workstyle

The new workplace: What does it feel like?

Aruna Ravichandran

Planning is already underway for the dramatically redesigned workplace that will be our new normal from now until the day the pandemic is brought to heel. We’re already getting a...

remote work

Bringing back the water cooler

Aruna Ravichandran

In the years leading up to the 2020 pandemic, many people begrudged their daily trip to the office. This wasn’t just due to the commute – it was also the...

modern workspace

Putting data to work in the workplace of the future

John Corbett

The concept of ‘a workplace’ has always been open to interpretation, however, never has its relevance been so challenged and its functionality so examined as it has in 2020. Where...

workstyle

Silicon Valley rethinks the (home) office

Arielle Pardes

Some tech companies are adjusting to the pandemic with new WFH perks and even letting employees ditch their commutes forever. FOR YEARS, TECH companies have lured talent with sweet in-office perks:...

remote work

The future of work looks like staying out of the office

Kate Cox

Dozens of studies find remote workers happy and productive. Why not let them be? It’s 2020: we finally live in the future! Or at least a future—one where broadband Internet connections and...

upskilling

Will AI take your job—or make it better?

Tom Simonite

Governments need to plan now for the day automation makes many workplace skills obsolete.  WALLY KANKOWSKI OWNS a pool repair business in Florida and likes 12 creams in his McDonald’s coffee...

workstyle

Leadership in a time of crisis and remote work

Mike Walsh

COVID-19 will not only change our way of life, it will hasten the arrival of a radical new future of work. While remote work has been a new and unexpected...

workstyle

How to design remote teams to succeed

Mike Walsh

Leaders have long enjoyed tinkering with team design. Steve Jobs was notorious for insisting that meetings should be small groups of smart people. He had no compunction about letting someone...

work culture

The future of work might actually be...good?

Paris Martineau

The robots are coming, but they will find it hard to replace human empathy and judgment, speakers say at the WIRED25 Festival.  The machines are coming for us—or at least...

upskilling

The future of work is about people, not machines

Mike Walsh

We are at the dawn of a new AI-powered age, but it is critical to understand that the next big leap in productivity won’t just come from automation – it...

employee engagement

Why now is the time to prepare for generation z?

Ahead Thought Leadership

Technological advancements, demographic shifts in the workforce and informed customers have played a major role in transforming the modern workplace for the future of work. And, where once it seemed...

remote work

How smaller cities are trying to plug America’s brain drain

Daniel Oberhaus

To offset the loss of educated workers to “superstar cities,” more places are offering perks like relocation stipends and the option to work remotely.  It was the spring of 2010...

workstyle

The “work from home” dream doesn’t work

Greg Lindsay

When siblings  Jonathan Smalley and Melanie Charlton began brainstorming a startup in her Annapolis basement in 2014, they were unwittingly following in the footsteps of Bill Hewlett and Dave Packard,...

workstyle

The impact of the gig economy on the future of work

Ahead Thought Leadership

Technology that was once disruptive has now become part of our everyday lives. It’s so pervasive that mundane tasks such as ordering a ride service or food are now done...

productivity

A $100M bet that online coaching can make a better manager

Adam Rogers

BetterUp wants to bring data to human resources and create more fulfilled employees.  The way Alexi Robichaux tells it, his online executive coaching company BetterUp didn’t start because he was...

work culture

Thumbtack tries bridging the benefits gap for gig workers

Emily Dreyfuss

As tech companies draw scrutiny over on-demand labor practices, one platform is piloting a program in which worker benefits are supported by customers.  As tech companies draw scrutiny over on-demand...

work culture

Freedom for the future of work

Ian Knowlson

250 years ago in the UK a revolution started which totally transformed the social-fabric of every nation on the planet. In 1750 only 15% of people lived in towns with...

work culture

Remote work doesn’t work, if you don’t rethink meetings

Mike Walsh

Now that we are in the midst of the world’s largest remote work experiment, it’s worth asking: how does being virtual change your approach to running a good meeting? As...


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